Public Knowledge Base
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FAQs and Troubleshooting
Getting started
Basic Setup
Introduction to Power Diary Calendar
Account Management
Accessing Power Diary
Your Account Management
Subscription and Billing
Exporting Your Data
Practice Administration
Managing Clients
Managing Referrers
Practitioners and Users
Practitioners Availability and Locations
Managing Power Diary Calendars
Rooms and Resources
Marketing Tools
Practice Operations Manual
Team Training
Moving to Power Diary
Appointments and Reminders
Appointments
Appointment Reminders
Client Notes, Forms and Files
Client Notes
Online Forms
Client Files
Communication
Invoices and Payments
Services and Products
Session Packs
Invoices
Payments
Statements and Superbills
Insurance Management (US-only)
Automations
Client Portal
Telehealth
Reports
FAQs and Troubleshooting
FAQs and ProTips
Troubleshooting
Integrations
Google Calendar
Outlook Calendar
Medicare (AUS only)
DVA (AUS only)
MailChimp
Tyro (AUS only)
Stripe
Xero
Physitrack
Support News and Announcements
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Public Knowledge Base
FAQs and Troubleshooting
Getting started
Basic Setup
Introduction to Power Diary Calendar
Account Management
Accessing Power Diary
Your Account Management
Subscription and Billing
Exporting Your Data
Practice Administration
Managing Clients
Managing Referrers
Practitioners and Users
Practitioners Availability and Locations
Managing Power Diary Calendars
Rooms and Resources
Marketing Tools
Practice Operations Manual
Team Training
Moving to Power Diary
Appointments and Reminders
Appointments
Appointment Reminders
Client Notes, Forms and Files
Client Notes
Online Forms
Client Files
Communication
Invoices and Payments
Services and Products
Session Packs
Invoices
Payments
Statements and Superbills
Insurance Management (US-only)
Automations
Client Portal
Telehealth
Reports
FAQs and Troubleshooting
FAQs and ProTips
Troubleshooting
Integrations
Google Calendar
Outlook Calendar
Medicare (AUS only)
DVA (AUS only)
MailChimp
Tyro (AUS only)
Stripe
Xero
Physitrack
Support News and Announcements
FAQs and Troubleshooting
Find answers to the most frequent questions, pro-tips and troubleshooting advice.
FAQs and ProTips
Power Diary Feature Roadmap
Managing Payroll With Power Diary Reports
Deleting and Restoring Invoices
How Can I Add Practitioner's Job Title to Communication?
Do we have a Power Diary Mobile App?
How to Backup Your Appointments
Need an Intro to Power Diary?
How Can I Remove Client SMS Replies?
What Are The Saleable Categories For?
How To Reference Power Diary Articles in Scholarly Papers
How Can I Use the File Under Field on Client's Details Page?
Session Packs Expiry and Automatic Creation Explained
User Permissions For Accountants
How Can I Change the Order of Practitioners?
How Can I Use Power Diary for Room Rentals?
Get Your Practice Ready For The New Year
How Can I Fix or Delete Incorrect Session Packs?
User Permissions For Reception/Admin Staff
How to Read Appointment Pop-Up on Main Calendar Screen?
Editing Appointments On A Mobile Device
How Can I Track Client Marketing Sources?
How to Request Client Feedback or Invite to Book Again
How to Update Your Rates
Can Clients Call My Power Diary SMS Number?
How To Format Text In Notes and Forms
Moving to a Paperless Practice
How Can I Write Off an Invoice?
Using Power Diary SMS Feature Efficiently
Are Power Diary SMS and Emails HIPAA Compliant?
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Troubleshooting
Power Diary System Status Page
Understanding Continuous Software Updates
Clearing Your Cache, Cookies and History
Updating Your Browser
Reporting Power Diary Bugs
Troubleshooting Internet Connection Issues
How to Report an Issue with Your Power Diary Account
Internal Errors
Why has my Client Stopped Receiving SMS from my Account?
Troubleshooting Emails Not Being Received
Why is there a (!) in front of my template?
What Does ‘Email Address is Already in Use’ Mean?
Activating your Capterra Gift Card
Adding Email Addresses to Safe Senders List
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