Troubleshooting
      Back to home
      1. Public Knowledge Base
      2. FAQs and Troubleshooting
      3. Troubleshooting

      Reporting Power Diary Bugs

      Learn how to report bugs in Power Diary. Include browser details, username, reproduction steps, affected page, examples, and screenshots.

      This article covers how to report a bug (i.e. a system issue) to our team. If you are experiencing an issue, please first check our status page ( https://status.powerdiary.com/) to see if this has already been reported. If you don't see your issue listed there, then to help us investigate the issue we have compiled some steps for you to follow for submitting a bug report. This will help us to accurately identify the issue and then work on fixing this as soon as possible.

      To be able to fix a bug we first need to understand what the issue is. As such, we need to know what is occurring including the steps you took to produce the bug and the outcome. This will helps us with reproducing the bug. Here is the key information that you will need to include when reporting a bug:

      • The browser type, version (i.e. Google Chrome Version 121.0.6167.189) and the platform you are using (i.e. Windows 11, or iPhone 14 version 17.3.1. ). If you are not sure, you can find this out by going here: https://www.whatsmybrowser.org/
      • The Power Diary username you are logged in under
      • The steps you took to reproduce the bug
      • The page the bug is present on (include the web address if possible (i.e. https://my.powerdiary.com/Report/ClientHistory)
      • Any examples where the bug is present (provide details such as the client record number, the appointment date and time or the invoice number etc)
      • Screenshots of the page (with client details hidden or edited out)
      • Screenshots of the browser console logs where an error might be captured.

      Opening a browser console log:

      Google Chrome

      1. Open a Power Diary page with the error you need to report in Chrome.
      2. Press Ctrl + Shift + J (Windows/Linux) or Cmd + Option + J (Mac).

      Mozilla Firefox

      1. Open a Power Diary page with the error you need to report in Firefox.
      2. Press Ctrl + Shift + K (Windows/Linux) or Cmd + Option + K (Mac).

      Microsoft Edge

      1. Open a Power Diary page with the error you need to report in Edge.
      2. Press Ctrl + Shift + J (Windows/Linux) or Cmd + Option + J (Mac).

      Safari

      1. Open a Power Diary page with the error you need to report in Safari.
      2. Enable the "Develop" menu by going to Safari > Preferences > Advanced and checking "Show Develop menu in menu bar".
      3. Press Cmd + Option + C to open the console.

      Here is an example screenshot of a Chrome browser page console log:

      Google chrome Workflow - Step 1 (26)

      • Email the bug report through to our support team at support@powerdiary.com and we will investigate the bug for resolution.