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      Power Diary System Status Page

      Stay informed with Power Diary's System Status page for real-time updates on performance, maintenance schedules, and issues. Subscribe for updates and report issues easily.

      In our commitment to providing you with the best possible experience, we introduced the Power Diary system status page—a powerful tool designed to keep you informed and in control. Whether you're a seasoned user or new to the platform, this page is your go-to resource for real-time updates on system performance, maintenance schedules, and any issues impacting your workflow.

      In this article:

      Accessing the Status Page

      1. If you are inside your Power Diary account, click on the Help menu and select System Status:

      2. On our website, scroll to the bottom of any page into the footer and click the Status link:

      3. Here is the direct link to the status page: https://status.powerdiary.com to view the Power Diary system status page:

      Reporting Issues

      1. If you encounter an issue not listed in recent notices, you can easily report it to our dedicated customer team. Just click on 'Report an issue' on the status page.
      2. You'll be redirected to our support contact page, where you can detail the problem you've encountered and send it directly to our team.

      Note

      We'd appreciate it if you included the below information in your message when reporting an issue:

      • The browser type, version (i.e. Google Chrome Version 121.0.6167.189) and the platform you are using (i.e. Windows 11, or iPhone 14 version 17.3.1). If you are unsure, you can find this out by going here: https://www.whatsmybrowser.org/.
      • The Power Diary username you are logged in under.
      • The steps you took to encounter the issue.
      • The page the issue is present on - include the web address if possible (i.e. https://my.powerdiary.com/Report/ClientHistory).
      • Any examples where the issue is present (provide details such as the client record number, the appointment date and time or the invoice number etc).

      If you have some screenshots of the page where the issue is occurring (with client details hidden or edited out), please email them from your email service to support@powerdiary.com 

      Subscribing to Updates

      Stay ahead of the curve by subscribing to notifications for Power Diary system page updates. 

      1. Click on 'Get updates' and then the 'Email' option:

      2. Then enter the email address where you want to receive any status updates:

      3. Tailor your notifications to your region so you don't get unneeded alerts:


      Hint

      Your login link will show you in which infrastructure your account is located:

      https:// my.powerdiary.com/Account/Login is the AU/Global infrastructure
      https:// us.powerdiary.com/Account/Login is the US infrastructure
      https:// uk.powerdiary.com/Account/Login is the UK infrastructure

      4. Once you've made your selection, click 'Subscribe,' and you'll receive a confirmation message when your subscription is processed:
      5. Final Confirmation: Open your email inbox and confirm your subscription to the Power Diary System Status Page to ensure you receive timely updates.