Public Knowledge Base

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Public Knowledge Base

FAQs and Troubleshooting

FAQs and Troubleshooting

Find answers to the most frequent questions, pro-tips and troubleshooting advice.

Name Change FAQs

FAQs and ProTips

Power Diary Feature Roadmap

Managing Payroll With Power Diary Reports

Deleting and Restoring Invoices

How Can I Add Practitioner's Job Title to Communication?

Do we have a Power Diary Mobile App?

How to Backup Your Appointments

Need an Intro to Power Diary?

How Can I Remove Client SMS Replies?

What Are The Saleable Categories For?

How To Reference Power Diary Articles in Scholarly Papers

How Can I Use the File Under Field on Client's Details Page?

Session Packs Expiry and Automatic Creation

How Can I Change the Order of Practitioners?

How Can I Use Power Diary for Room Rentals?

Get Your Practice Ready For The New Year

How Can I Fix or Delete Incorrect Session Packs?

How to Read Appointment Pop-Up on Main Calendar Screen?

Editing Appointments On A Mobile Device

How Can I Track Client Marketing Sources?

How to Request Client Feedback or Invite to Book Again

How to Update Your Rates

Can Clients Call My Power Diary SMS Number?

How To Format Text In Notes and Forms

Moving to a Paperless Practice

How Can I Write Off an Invoice?

Using Power Diary SMS Feature Efficiently

Are Power Diary SMS and Emails HIPAA Compliant?

Our Approach to Refunds and Compensation

Addressing System Performance Issues: Our Ongoing Efforts and Commitment

Refer a Friend Program

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Troubleshooting

Power Diary System Status Page

Understanding Continuous Software Updates

Clearing Your Cache, Cookies and History

Updating Your Browser

Reporting Power Diary Bugs

Troubleshooting Internet Connection Issues

How to Report an Issue with Your Power Diary Account

Internal Errors

Why has my Client Stopped Receiving SMS from my Account?

Troubleshooting Emails Not Being Received

Why is there a (!) in front of my template?

What Does ‘Email Address is Already in Use’ Mean?

Activating your Capterra Gift Card

Adding Email Addresses to Safe Senders List

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