Main Communication Settings
You can edit your Main Communication Settings in Settings → Configuration → Communication.
- Forward Text Message Replies To: When clients reply to SMS sent from your Power Diary account (using Messaging Panel or Client Profile → Communication → New SMS), their replies will be forwarded to the mobile number you enter here. If you wish to forward the replies to automatic appointment reminders, go to Settings → Calendars to configure this setting.
Important
Standard SMS charges will apply for the forwarded messages.
A dedicated Toll-Free Number (TFN) is required to send/receive SMS messages in the USA, Canada, Puerto Rico, Bahamas, Jamaica, Costa Rica, and Barbados. For more details, please click here. - Business Email Address: This email address will be applied in the Email From Address field by default when sending an email from Client Profile → Communication → New Email without a communication email template. When a client replies to this email, the reply will be sent to this email address. You may opt to forward non-standard client replies to SMS appointment reminders to this email address. Go to Settings → Calendars to configure this setting.
- Merge Client's Time Zone in Client Communications: this will help to automatically convert appointment times in communication messages sent to your interstate clients who live in different time zones.
- Enable Client Form Authentication: this setting will enable online form authentication by clients when they access a form you sent them. Read here to learn more.
- Name Shown In Email: This Name will be applied in the Email From Name field by default when sending an email from Client Profile → Communication → New Email without a communication email template.
- Form Email Template: select an email template to be used as a default when emailing a client's form as an attachment from Client Profile > Records > Forms or Client Profile > Admin > Admin Forms.
- Note Email Template: select an email template to be used as a default when emailing a client's note as an attachment from Client Profile > Records > Notes or Client Profile > Admin > Admin Notes.
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