Connect your Power Diary account to a Tyro terminal to start processing payments and submitting claims efficiently.
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In this article:
- Connecting Power Diary to a Tyro Terminal
- Configuring the account for Multi-Merchant functionality
- FAQs
Connecting Power Diary to a Tyro Terminal
Before connecting your terminal to Power Diary you’ll need to ensure that it has been activated by Tyro.
You’ll need to connect your Power Diary account to your Tyro terminal to begin submitting claims and processing payments using Power Diary and your Tyro terminal. You can connect Power Diary to your terminal by following the steps below.
- Log into your Power Diary account and go to Settings → Integrations → Tyro Settings. If not already done, toggle the slider to enable Tyro.
- On the terminal, go to Menu → Configuration → Integrated EFTPOS → Pair with POS.
- Select the Pair with POS option.
- The terminal should then display a Merchant ID (MID) and a Terminal ID (TID). Enter these into the relevant fields in Power Diary.
- In Power Diary, click Commence Pairing.
- Press the Start option on your terminal.
And that should be it! If all went to plan you should see a modal indicating that the pairing was successful. Feel free to close this and begin using your terminal
Configuring the Multi-Merchant Functionality
Power Diary users can be configured with a Tyro merchant ID so that payments are made directly into a specific bank account. This is useful in situations where you want payments to be deposited directly into varying bank accounts (as opposed to just one central bank account). Follow the steps below to add a merchant ID to a user:
- Go to Settings → Integrations → Tyro Settings
- Select Merchants from the menu.
- Click + Add Merchants.
- Complete the form and click ✔ Save.
FAQs
Question: Can I use my Tyro terminal at different locations and with multiple devices?
Answer: You could use any terminal at any location, but you would need to pair the terminal each time (terminal info is stored locally in the browser)
Question: I connected my Tyro terminal to one device. When I tried to connect it to another device, I received an error message stating it was already connected to a device and couldn't be paired, even though the initial device was turned off. What should I do?
Answer: This issue occurs because the Tyro terminal can only be paired with one device at a time. Even if the initial device is turned off, the terminal might still recognize it as connected. Here are the steps to resolve this issue:
- On the Tyro Terminal, press menu.
- Go to 5 - Configuration.
- Enter in your store manager PIN.
- Go to Integrated EFTPOS.
- Go to 3 - Clear Pairings.
- Select YES to confirm you want to clear the pairing.
Question: My Tyro terminal keeps disconnecting from my Power Diary account during the day. How can I ensure that the connection is not interrupted during the day?
Answer: If your Tyro terminal keeps disconnecting from your Power Diary account during the day, please check the following browser settings:
- enable Web Storage in Chrome:
- Type chrome://settings/content/siteData in the address bar.
On the subsequent screen select "Allow sites to save data on your device" and
Tick 'powerdiary.com' to enable cookies storage. - On the subsequent screen select "Allow sites to save data on your device" and
- Tick 'powerdiary.com' to enable cookies storage.
- Safari blocks third party cookies by default. To enable Safari cookies follow steps bellow:
- Click the "Safari" menu
- Make sure you have a Safari window open and active; you will see the "Safari" menu in the top left of your screen. Click it and it will expand to show Safari specific options.
- Click the "Preferences" menu item
- Click the "Privacy" tab
- The Safari Preferences screen has a number of sections, indicated by the various options along the top of the screen (General/Tabs/AutoFill etc). Click the Privacy item to see privacy related options.
- Choose your preferred Cookies and tracking settings
- On the Privacy Preferences tab, you will see the "Website tracking:" and Cookies and website data:" checkboxes.
- Now you can choose what cookies you would like to enable. The safest way is to enable cookies from sites you have visited.
- If you click the Manage Website Data button, you'll see a list of website domains which have stored data on your computer.
- Restart Safari