Submitting DVA Claims

Once you have configured the DVA insurer, added your provider number(s) and recorded a client’s DVA details on their client record you are ready to begin submitting DVA claims through Power Diary. Follow on below to learn how!

In this article:

Submitting a claim

If you’re familiar with submitting Medicare claims through Power Diary then this process should feel very familiar. To submit a DVA claim follow the steps below.


When submitting these claims you will need to ensure that you have the correct services configured (including the correct service code). You can learn more about how to set services up here.

  1. Navigate to the invoice for the appointment that you would like to submit the claim for (you can do this by right-clicking the appointment and selecting Edit Invoice).
  2. Open the Insurance drop-down box and select DVA.
  3. Click the Medicare & DVA button that appears to the center-right of the page.
  4. Select either Create DVA Allied Health (for most providers) or Create DVA Paperless (for specialists and GPs) depending on which type of claim you would like to submit.
  5. Most of the information will be automatically filled out for you, such as patient and provider information and referral information (if this was selected on the invoice). You will only need to input a small amount of information such as the treatment location.
  6. Once you have filled out any relevant information simply click Send or Save and Send Later (if you would like to submit multiple claims at once at a later time).

And that’s it! Your claim should go through with a status of Referred if it was successful. If you receive another message you should be able to follow the prompt to troubleshoot and resubmit.

Understanding the DVA fields

When submitting claims you will need to fill out a few fields that you may be unfamiliar with (especially if you are used to claiming through a service such as PRODA). The tables below should help in filling this section out.

Accepted Disability

Set this to Y if the patient is a DVA White Card holder. If you set this to Y then you also have to fill out the Accepted Disability text field below which is used to describe the condition that was treated during the session being claimed.

Values Constraints Conditions
Y = Condition treated relates to a White Card holder If set to 'Y' the Accepted Disability test must be present otherwise value must be 'N'. Indicates whether the service rendered are for a White Card holder and the service is in accordance with the White Card condition.
N = Conditions does not relate to a White Card holder - -

Accepted Disability Text

Values Constraints Conditions
1-100 Characters Must be set when the Accepted Disability is set to 'Y'. Free text used to provide details regarding the condition being treated

Claim Certified

This field needs to be set to Y in order to submit the claim. This simply certifies that the services being claimed were in fact provided. 
Values Constraints Conditions
Y = The provider acknowledges certification obligations. This will default to 'Y' if the Claim Certified Date is set. Indicates that the provider has certified the services within the claim have been provided. Must be set to 'Y' to submit the claim.
N = The provider does not acknowledge the certification (Not valid for DVA Allied Health and Community Nursing). - -

Second Device

* Defaults to 'No'. This field is only relevant to podiatrists. 

Values Constraints Conditions

Y = Yes.

N = No.

- This field identifies the provision of second medical grade footwear service.

Treatment Location

In a majority of situations R will be selected, indicating rooms (such as your practice).

Values Constraints Conditions

V = Home Visit

H = Hospital

R = Rooms

N = Residential Care Facility

C = Community Health Centres

- This code specifies where the treatment or service was provided.

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