Why has my Client Stopped Receiving SMS from my Account?
If you noticed/were notified that a client suddenly stopped receiving SMS from your Power Diary account, there could be a few reasons for this. Read this article to learn how this can be addressed:
- If the client stopped receiving only SMS appointment reminders, check their reminder settings in Client Profile → Appointment Reminders.
- Check that their mobile number is saved in Client Profile → Details and is the correct number.
- If all of the above is correct, please email our support team at support@powerdiary.com and provide the details of this issue. We will need to know the client's phone number so that we can check the SMS's delivery statuses with our messaging provider.
- STOP
- UNSUB
- UNSUBSCRIBE
- REMOVE
- CANCEL
Important
In order to comply with anti-spam regulations, our messaging provider includes an automatic unsubscribed (opt-out) rule on all accounts.
If a client replies to an SMS from your account with any of these five keywords (case insensitive), they will unsubscribe from receiving messages from your Power Diary account:
You able to subscribe the clients back, once you receive a confirmation that the client would like to be subscribed back. This can be done in their client profile > Admin > Manage. See full instructions here.
Note💡
These are the general recommendations, and we acknowledge that each situation is unique. Please do not hesitate to email us at support@powerdiary.com and we will do our best to thoroughly investigate your issue.