Telehealth Supported Devices and Browsers

Most modern devices will work fine. It's important to ensure your browser is up-to-date. Here is a summary of the browsers to use for each operating system:


Chrome
Firefox Safari   Edge*
Windows Y Y - Y
macOS Y Y Y -
iOS (iPhone/iPad)** - - Y -
Android Y N - -

Important

  • *Edge must be version 80.x or higher.
  • **Apple does not give other browsers access to the camera meaning you must use Safari on iOS iPhone/iPads.

We have tested our latest version of Telehealth with the following minimum devices and browsers:

Mobile

  • iPhone OS 14.4 with Safari
  • Android with Chrome

Tablet

  • iPad OS 14.4 with Safari
  • iPad OS 14.4 with Chrome

Notebook and Desktop

macOS

  • Chrome v89
  • Firefox v78
  • Safari v14.0.3

Known Safari Limitation

When sharing your screen with clients on Safari, you are only able to show your entire screen - no option to choose is provided by Apple.

Windows 10

  • Chrome
  • Edge (Must be version 80 or higher)
  • Firefox
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