Telehealth Supported Devices and Browsers
Most modern devices will work fine. It's important to ensure your browser is up-to-date. Here is a summary of the browsers to use for each operating system:
| |
Chrome |
Firefox | Safari | Edge* | |
| Windows | Y | Y | - | Y | |
| macOS | Y | Y | Y | - | |
| iOS (iPhone/iPad)** | - | - | Y | - | |
| Android | Y | N | - | - |
Important
- *Edge must be version 80.x or higher.
- **Apple does not give other browsers access to the camera meaning you must use Safari on iOS iPhone/iPads.
We have tested our latest version of Telehealth with the following minimum devices and browsers:
Mobile
- iPhone OS 14.4 with Safari
- Android with Chrome
Tablet
- iPad OS 14.4 with Safari
- iPad OS 14.4 with Chrome
Notebook and Desktop
macOS
- Chrome v89
- Firefox v78
- Safari v14.0.3
Known Safari Limitation
When sharing your screen with clients on Safari, you are only able to show your entire screen - no option to choose is provided by Apple.
Windows 10
- Chrome
- Edge (Must be version 80 or higher)
- Firefox