Responding to Payment Failure Notices

Payment didn't go through?

Don't worry it can happen to anyone. Here is a little information to help you understand what might have happened and what to do.

When an automatic monthly payment is not successful Power Diary does not make any further attempts to process the charge. This is because there is often a problem with the card that needs to be addressed. The most common reasons for automatic payments being unsuccessful is expired credit cards, insufficient credit in the account, incorrect expiry date or an error with the bank system at the time the payment was attempted. In these circumstances you will be notified by email and will be requested to log in and process a one-off manual payment for your account and also to update your credit card details (if required).

 

Process a One-Off Manual Payment

1. Log in to your Power Diary Account.

2. Go to Setup >> Subscription

3. Go to "Invoices and Receipts" and scroll down and tick to select the outstanding invoices.


Update Your Credit Card Details

1. Once you have processed the one-off manual payment select "Auto Payment Setup" at the bottom of the page, or scroll up and click "Auto Payments"

2. Click "Edit" and update your credit card details as required.

3. Click on "Save Details"

4. Enter your credit card details at the bottom of the page and select "Click to Process Payment" (Note: This processes a one-off payment for these invoices but does not update your credit card details in your account.)