Closing or Pausing Your Account
Wanting to cancel your account?
We'd be sorry to see you go! Before you continue, please ensure that you have exported your data from your Power Diary to ensure that you have a copy of it going forward. You can export your data via Tools > Data Export. (You may also want a copy of your tax invoices for your Power Diary subscription. These can be accessed by going to Setup > Subscription > Invoices and Receipts). More information on Data Backups can be found in the article on Exporting Your Data.
Once done email us at email@example.com and organise for your account to be closed.
Want to Pause or Store your account instead?
Instead of closing your account, you can Pause or Store your account.
If you'd like to retain all the information in your account, but no longer need to actively use it, you can place your account in 'Storage Mode' instead. For just $10 a month you'll continue to have all your information securely stored in Power Diary, and enjoy continued access in 'read-only' mode.
If you're just taking a break from practicing - let's say you're having a baby, travelling or experiencing ill health - simply let us know when you'll be back and we can pause your account whilst you're away. There is no charge for this service - your account access and monthly invoicing will simply resume automatically on your return date. (The length of time an account can be paused depends on your circumstances, so please just let us know the time you need and a bit of information about the reasons for the pause and we'll do our best to accommodate.)
If you would like to store, pause or cancel your subscription with Power Diary please email support at firstname.lastname@example.org and one of our support team members will be able to assist you with the account closure process. We are always interested to hear feedback from our users and would appreciate any feedback that you provide surrounding your decision to close the account.
Want to get even more value from your account? Let us know and we'll review your account with you, help you set up additional features and answer any questions you might have. Send us an email to get in touch.