We put a lot of time and effort into making Power Diary the best it can be. There are situations where the system isn't working as it should be, and this is often caused by bugs. A bug is a fault in the system that causes it to behave unexpectedly. If you receive an internal error from Power Diary, please see our support article here for more information on this.
If you happen to encounter something unexpected in the system we have listed some steps for you to follow to troubleshoot before submitting a bug report.
1. Ensure that you are running the latest browser version:
Your browser is what you use to access the internet, and therefore how you access Power Diary. Common browsers include Google Chrome, Mozilla Firefox, Safari, Internet Explorer and Microsoft Edge. We recommend using Google Chrome as your default browser. Just like Power Diary, browsers are constantly releasing updates to their security as well as new features. It is always important to be running the most recent version of your browser. Browser updates can be scheduled automatically, or you may need to manually update the browser. This is a simple and quick process and can assist with browser performance. Find instructions on how to update the browser for Google Chrome, Mozilla Firefox and Safari.
2. Test in a different browser:
Different browsers behave in different ways, and sometimes you can experience an issue in a particular browser and not be effected in another browser. If the system is behaving unexpectly, try using a different browser to see whether the issue is occurring in that browser too. Just open up a different browser and log into Power Diary and follow the steps to reproduce the issue you were having. If the issue occurs in that browser too, this could be due to a bug in the system. If so, see the section further down on how to report the bug to our support team for investigation. If the issue does not occur in the second browser, then continue to the next step.
3. Refresh the browser and clear the browser history and cache:
If the issue is only present in one browser you can try doing a hard refresh (hit F5 on your keyboard) and then clearing the history and the cache in the browser. A hard refresh basically fetches the latest code from Power Diary, and clearing your history and cache is removing any stored data in the browser that could be outdated.
Once you have done this, close down the browser and then re-open the browser and log back into Power Diary and try to replicate the issue. If the issue is still present then progress to the steps below.
To help us investigate and resolve the bug quickly and efficiently we have compiled some steps for you to follow for submitting a bug report. This will help us to quickly identify the issue and then work on fixing this as soon as possible.
To be able to fix a bug we first need to understand what the issue is. As such, we need to know what is occurring including the steps you took to produce the bug and the outcome. This will helps us with reproducing the bug. Here is the key information that you will need to include when reporting a bug:
Email the bug report through to our support team at firstname.lastname@example.org and we will investigate the bug for resolution.
If you have any questions or need assistance please do not hesitate to contact our support team.