Clearing your browser's cache, cookies and history

Please note that clearing your browser's cache, cookies and history may remove data that you wish to keep (such as remembered passwords and autofill data). 

Your browser is responsible for connecting you to the internet so that you can access sites such as Power Diary. It also has some say in how websites are displayed and loaded.

Sometimes you may need to update your browser to the latest version, or clear the history and cache to help solve local performance issues. This article explains how for each of the commonly used browsers. If you're not sure what browser you are using, this website can help. It will also tell you if your browser is up to date. If your browser is not up to date please update it before continuing. 

You should clear your web browser's cache, cookies and history periodically in order to prevent performance issues. We also suggest that users clear their cache, cookies and history in circumstances where a feature may not be working in Power Diary as intended. 

Clearing the cache, cookies and history on desktop browsers.

For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac) simultaneously. If this doesn't work, follow the instructions relevant to your browser below.

Chrome

  1. In the browser bar, enter:
     chrome://settings/clearBrowserData
  2. At the top of the "Clear browsing data" window, click Advanced.
  3. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files

    From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. We reccomend that you clear from All time.

  4. Click CLEAR DATA.
  5. Exit/quit all browser windows and re-open the browser.

Firefox

  1. From the History menu, select Clear Recent History.

    If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

  1. In the top right, click the Hub icon (looks like star with three horizontal lines).
  2. Click the History icon (looks like a clock), and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Safari 8 and later

  1. From the Safari menu, select Clear History... or Clear History and Website Data....
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Please note that if you are using Internet Explorer we strongly reccomend upgrading to a modern browser. (Microsoft ended support for Internet Explorer versions prior to version 11). We reccomend Google Chrome or Mozilla Firefox for accesing Power Diary.